Accountability: Freedom and Responsibility without Control, authors Rob Lebow and Randy Spitzer take us on a journey of discovery as they look at a new way to manage our organizations and ourselves. Their fictional character, Kip (Stan Kiplinger) says this: "Accountability is the issue! If you can't find a way to get people to be accountable, you're going to find it hard to make anything else work, let alone your business.

This is very difficult work. It is some of the hardest work we will do. As parents, helping our children become accountable for their actions is difficult work as well. But it can lead to great rewards - in our business, and in society in general. When we create an environment where accountability thrives, where people have a sense of freedom about their jobs, and are responsible in meeting customer expectations, we all win. And we all have a lot more fun along the way.